TMBA – Question of the Week

We do encourage our advisors to charge a fee for expertise and planning services, although we certainly can’t require you to. The typical flow is that you get an inquiry for a trip, schedule a complimentary planning call/appointment to chat about their desires and decide if you are a good fit for each other, explain …

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This is a common question with a surprising answer. Most suppliers do have their own product training, sometimes with a “certification” tied to it, that can usually be found on their travel agent portal or through a service like Travel Agent Academy.  They are usually well-done and yes, you do need to know the products …

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You should definitely try to bundle air, hotel, transfers or car rental and sightseeing activities together into one concise package using one of our preferred Tour Operators!  A Tour Operator (sometimes referred to as a “Wholesaler” or “Supplier”) is a company that negotiates reduced/contract rates with many different airlines, hotels, condos, all-inclusive resorts, car rental …

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No!  This is a very common question and confuses many new advisors.  Many suppliers now require that you have an IATA card, CLIA card or other proof of being a bonafide travel advisor before they will extend discounts to you.  This is because of all the “hobbyist” or “card mill” people out there who just …

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“Wave” season is the term used to describe the first few months of the calendar when you get the big wave of inquiries coming in for travel in the new year.  If you aren’t careful, if can also leave you feeling like you’ve been crushed by a rogue wave at the beach! So, how can …

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I totally get it!  Everyone has those dreams of knocking the socks off of their clients with amazing itineraries that include unique experiences they couldn’t get on their own.  And that is certainly part of the value they get when they book with you.  But, I want to ask you to think about your role …

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Happy Holidays and congratulations for thinking about this so early in your journey!  Relationship building is incredibly important and a little mention during the holidays is always a great idea!  It doesn’t have to cost a lot or take up much time.  Here are some suggestions: If you already have your weekly electronic newsletter in …

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Are there any good media sources I can subscribe to as a new travel professional? YES!  Part of being of service to your clients is keeping current with trends, openings, and happenings in the industry and we have lots of great resources (all free!) to keep you updated!  Here are some of my favorites…most publications …

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Question: I recently was quoting a trip and found the price on Expedia $50 less than I could find with any of our preferred suppliers. I was very bummed to lose the booking, but someone suggested that I try to “price-match”. How does that work?   Most travel tour operators/wholesalers have policies in place that …

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Great question!  Cruise lines, especially the mass market ones, advertise heavily to the general public so it is simple for people to just pick up the phone or go online directly with them.  So, how can you add value to the experience in order to get those prospects to book with you?  There are several …

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