Blog

  Business cards aren’t very big (typically 3.5” x 2”), and yet they say so much about your business. But is yours serving you well? Let’s take a look and see how well yours performs. So, you will need one of your business cards. I’ll wait while you get one. Now that you have your …

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Are there any good media sources I can subscribe to as a new travel professional? YES!  Part of being of service to your clients is keeping current with trends, openings, and happenings in the industry and we have lots of great resources (all free!) to keep you updated!  Here are some of my favorites…most publications …

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Wave season. The travel industry’s version of Black Friday and Christmas shopping rolled into one. Thankfully our busy season is spread out over a few months and not just crammed into a few weeks! For those of you who aren’t familiar with the term, “wave season” is the period from January 2 through April (it …

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Question: I recently was quoting a trip and found the price on Expedia $50 less than I could find with any of our preferred suppliers. I was very bummed to lose the booking, but someone suggested that I try to “price-match”. How does that work?   Most travel tour operators/wholesalers have policies in place that …

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1.  Innovation: There is always something new and cool going on in the travel industry! You never know what is going to come up next! Cruise lines always seem to be coming up with amazing ships with incredible features (go karts on a cruise ship!), and there is innovation within travel agencies too. It’s a …

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It sounds like a great idea to have a steady pipeline of people who are interested in travel delivered to your inbox. All you have to do is fulfill their wishes and you make money. Wonderful, right? Unfortunately, the reality of leads is very different. In many situations the leads that you are getting are …

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Great question!  Cruise lines, especially the mass market ones, advertise heavily to the general public so it is simple for people to just pick up the phone or go online directly with them.  So, how can you add value to the experience in order to get those prospects to book with you?  There are several …

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Everyone has points in their life where things seem to glide along smoothly and other times when it seems like your path is littered with obstacles. Or you look at where you are versus where you thought you would be and wonder what went wrong. One of the reasons a lot of people (and particularly …

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This is one of the absolute BEST questions your prospect can ask!  Why?  Because it means that they already perceive you as the EXPERT and not just an order taker!  If they came to you telling you that they want to go on a specific cruise ship on a specific date in a specific cabin …

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We get this question all the time and, as always, the answer begins with “IT DEPENDS!”  This time, it depends on the policies of each individual travel supplier/vendor.  It isn’t a cut-and-dried GTN policy, but we do require that you comply with the supplier policy.  Some vendors will have restrictions based on: Currency conversions (some …

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