Blog

“I’m worried about keeping up with my financial records, but don’t have a lot of extra cash to spend right now.” If you are truly new to the industry and don’t have your business entity set up yet, or even have a name for your business yet, it is still not too early to start …

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It’s a sad truth: the love of travel does not make you successful in the travel industry. So why is it that some people jump into travel – an industry they are brand new to – and achieve success, while others struggle? There are a lot of factors, but it has much more to do …

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I am learning so much about my niche/specialty and feel like I’m doing a great job keeping up with education from both my host and suppliers.  Do I really need to attend national conferences and trade shows?   Suppliers do a great job of providing educational content on their product and your host agency (especially …

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Everything is hardest the first time you do it!  I can remember very clearly (because it was not too long ago) that every time I heard the words “landing page”, my entire brain would shut down because I told myself the story that I didn’t understand what it was.  But it became necessary to get …

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Unfortunately, people these days love to think that they can take this information and “shop” you on the internet to see if they can find the same trip somewhere online for $1 cheaper.  Don’t make it easy for them.  Here are 2 ways to respond.  The second is my all-time favorite and is taken from …

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When you plan an amazing vacation for a client, you should really only have to worry about those issues you really can’t do anything about: airline delays, flight cancellations, bad weather, etc. As an agent you shouldn’t have to be worried about when your client is going to go off the rails. Unfortunately, it happens. …

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After you have thoroughly qualified the prospect and have a strong idea of what it is that they are desiring for their vacation, I recommend presenting them no more than three options on the first round of quotes. Ideally, you should offer 2 different options (different resorts, different cruise ships/lines, different itineraries etc) and then …

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Recently I had a conversation with someone new to the travel industry that literally left me scratching my head. Like many people who are interested in working in the travel biz, this woman, I will call Trish, told me she didn’t want to get into a training program or host agency right away. She wanted …

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Not necessarily!  While it seems logical to contact the Westin Excelsior in Rome, for example, directly to book a room for your clients, it isn’t always the best way.  And I mean “best” for both you and the client.  We have aligned ourselves with several excellent preferred suppliers that allow you to book “land only” …

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For the past two days I have been fortunate enough to attend The Affluent Traveler Collection Symposium and, not surprisingly, the focus is on selling to luxury travelers. We have gained incredible insights from people who are succeeding in this business including leadership from Abercrombie & Kent, Azamara Club Cruises, Insight Vacations, Seabourn, Silversea and …

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