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Stop limiting your business by sticking too close to home There are so many reasons that a travel business is a fantastic venture, but one of them is that you can work with clients without considering where they live or work in relation to where you live or work. It’s one of the reasons this …

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Unfortunately, people these days love to think that they can take this information and “shop” you on the internet to see if they can find the same trip somewhere online for $1 cheaper.  Don’t make it easy for them.  Here are 2 ways to respond.  The second is my all-time favorite and is taken from …

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When you plan an amazing vacation for a client, you should really only have to worry about those issues you really can’t do anything about: airline delays, flight cancellations, bad weather, etc. As an agent you shouldn’t have to be worried about when your client is going to go off the rails. Unfortunately, it happens. …

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After you have thoroughly qualified the prospect and have a strong idea of what it is that they are desiring for their vacation, I recommend presenting them no more than three options on the first round of quotes. Ideally, you should offer 2 different options (different resorts, different cruise ships/lines, different itineraries etc) and then …

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Recently I had a conversation with someone new to the travel industry that literally left me scratching my head. Like many people who are interested in working in the travel biz, this woman, I will call Trish, told me she didn’t want to get into a training program or host agency right away. She wanted …

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Not necessarily!  While it seems logical to contact the Westin Excelsior in Rome, for example, directly to book a room for your clients, it isn’t always the best way.  And I mean “best” for both you and the client.  We have aligned ourselves with several excellent preferred suppliers that allow you to book “land only” …

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For the past two days I have been fortunate enough to attend The Affluent Traveler Collection Symposium and, not surprisingly, the focus is on selling to luxury travelers. We have gained incredible insights from people who are succeeding in this business including leadership from Abercrombie & Kent, Azamara Club Cruises, Insight Vacations, Seabourn, Silversea and …

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I want to fix a nice document basket or have a gift sent to my client’s hotel room or stateroom.  How much is typical to spend for something like this? Certainly, delivering “documents that dazzle” to your clients or having them arrive in their beautiful hotel room facing the Grand Canal in Venice to find …

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