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Yes, I can give you guidance on delivering great service in 2 words:  follow up.  How many times have you heard the expression, “the fortune is in the follow up?” But yet, so few of us actually take full action on this philosophy and instead fail at the follow up game.  We are afraid to …

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Earlier this year, GTN’s EVP, Vanessa McGovern, vacationed with her family onboard the Carnival Vista. Vanessa’s son, Ethan McGovern (6), was invited to be a guest on Mike Julius’ podcast to talk about his experience onboard the Carnival Vista. Mike Julius is the Vice President -Field Sales North America for Carnival Cruise Line, and each …

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The power of a great elevator speech is very under rated. So much can change when you have a good one and it’s worth the time and effort to get one together. And now, I have a very simple formula you can follow, that will make it super easy. Here is the formula: “I help …

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Gifted Travel Network (GTN) is proud to announce that Lisa Fletcher of Signature Escapes will officially join the GTN team as Director of Training and Education on June 1, 2017. Lisa has served as Gifted Travel Network’s Travel Marketing and Business Academy (Travel MBA) mentor for three years. In her new role at Gifted Travel …

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The grand majority of people who become a travel agent have never been business owners before.  As a first time business owner, you are going to make mistakes, especially in your first 3 years.  I made many mistakes myself and I have witnessed hundreds and hundreds of people who became a travel agent make endless …

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The topic of specializing is one that gets thrown around travel industry conferences and events like a beach ball in a giant stadium.  Should you specialize?  Yes.  Absolutely.  Every single person who becomes a travel agent should specialize.  Why should you specialize?  I’ll answer that question extensively in a bit. But before I do, I …

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On this Travel Talk Live, Vanessa McGovern talks to Dondra Ritzenthaler of Celebrity Cruises!  Watch to learn more about cruising with Celebrity!

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Marketing may seem terribly complicated when you become a travel agent.  Truth is, it can be at times, especially with all the online options available.   But when it comes down to it, marketing is a simple science. The study is human psychology. I learned a while ago from marketing Guru Dan Kennedy, there are 5 …

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Sharing your story in your marketing activities when you become a travel agent is incredibly important.  Why?  It’s how you connect with your prospects. It’s also how you build your credibility through vulnerability.  Being vulnerable in your story sharing is probably the biggest key to effectively sharing your story. I once had a client who …

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I first became a travel agent – for me. You could say it was a selfish move. I always had a passion for travel and I felt that building a business around my passion would allow me to travel more often. I also wanted to share what I knew with others, but that motive took …

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